How to perform self-defense against a client?

self-defense against a client Every day I watch waitresses, bus-drivers, librarians and all sorts of clerks getting verbally attacked by their clients. And it really hurts to see this, because they are victims of the horrible chaos we live in. What exactly do I mean by that?

I have the luxury of being my own boss, but most people do not have that luxury. And the boss or a superior at work is the one you are not supposed to call names. Thus you suppress the anger. Suppressed anger is going to break free in a library later and the librarian shall be the innocent victim. He/she will suppress the anger at the violent client and the spouse will get attacked at home as a result. It is an endless chain of anger getting passed on.

What would be the optimal anger management in our crazy times? I would really like to hear your suggestions about how to perform self-defense against a client! Or how to constructively use your anger-energy!

Take care,
Helena Smole, author of Balancing the Beast, a book offering a bright view of schizoaffective disorder ˗ bipolar or manic-depressive type

One Response to “ “How to perform self-defense against a client?”

  1. Helena Smole says:

    A useful approach would be maybe to try not to descend to the yelling client’s level, but try to remain calm at all times. Of course this means we will suppress some anger, but we can release it later, at home, exercising for instance. What do you think?

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